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FAQ

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Frequently Asked Questions & Answers

Q: Do you have a parking lot?

Our hotel's parking lot can only hold up to two cars and it can be used as first come first served. Please note that we can not secure the parking space in advance.Time and cost of use of the hotel's parking lots
Check in (14 o'clock) to check out (11 o'clock next): Free
Extra time: 600 yen / extra charge for 1 hour occurredWhen the hotel's parking lot is full
We are informed of neighboring coin parking, or Matsutabe municipal parking lot.
* The charge will be borne by the customerIn case of using Utsubo municipal parking lot
We are selling parking ticket discount tickets for the guests at the front desk at the front desk (parking available until 23 o'clock) 2000 yen.
* Since the use of this parking discount ticket is limited only once, if it is issued, a separate fee will be generated at the next warehousing and dispatch.

Q: Can I leave my luggage before check-in / after check-out?
We will keep you at the front desk. Also, we will keep your valuables at the front desk so please inform us that there are valuables when you deposit.

Q: Can I send my personal parcel/luggage to the hotel in advance?
Please let us know at the front desk if you can send us the expected accommodation date and guest name clearly. Please acknowledge not receiving COD Takkyubin.

Q: What if I'd be late for my estimated check in time?
Sorry to trouble you, but please be sure to contact us by the scheduled arrival time. In addition, if you do not hear from us even after the scheduled check-in time, we may cancel your reservation depending on the circumstances. Please acknowledge us.

Q: When do we pay the fee?
Because we are making a advance deposit system, please check at check-in.

Q: Can I use credit card?
You can use the following credit cards.
〃 VISA, JCB, MasterCard, UC, DC, Million Card, Diner's Club, American Express, Saison, AEON, BANK Card

Q: Do you have a curfew?
There is no curfew. It is possible to enter and leave for 24 hours.

Q: Can I enter the visiting guests in the room?
We will refuse visits in the rooms. I need your help in the lobby on the 1st floor.

Q: Is there a convenience store / restaurant nearby?
There is a Seven Eleven next to the hotel. Also please use the surrounding gourmet map at the front desk. Front staff will guide you the recommended meal including the hotel 's second floor restaurant' Utsubo Romantei '.

Q: Can I use a computer in my room?
We have introduced Wi-Fi throughout the building, and we also have LAN cables available. We have installed a personal computer that you can use for free in the lobby.

Q: Can breakfast be served in the hotel?
At the second floor breakfast venue you can enjoy Japanese and Western buffet.


For other questions or direct inquiries, please contact our hotel from "Contact" below this website.
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